Sunday morning my friends and I went to our very favorite local brunch spot. I love Sunday morning brunch, also known as the time of day I'm supposed to be in church but I'm stuffing my face instead. I know.
This place is very busy. Very popular with the locals. And if you don't get there early, you are guaranteed to be waiting for a table. So we put our names on the list and we waited. Patiently. Finally, our names were called and we were seated. About 10 minutes later, a waitress finally shows up to take our coffee orders. We waited again for our coffee. Patiently. Then we placed our order and waited on our food. Patiently. Let's just say, we do a lot of waiting at this place. But we know the end result is worth the wait. It always is. And it was.
The food came, we demolished it in about 5-10 minutes. The check arrives very soon after. We pay and I'm considering asking for a refill on my coffee. The waitress brings our change back, starts cleaning up our table and as I'm about to ask for my refill then says:"I'm sorry but people are waiting for your table..."
I'm sorry, what?? I know they waited. SO DID WE. A LOT. And as soon as we pay, you kick us out? I understand if we had lingered for a long time. I understand it was busy and they want to turn tables. I get it. Of course. But we hadn't lingered. I was literally still slurping my coffee. After when we walked out, my friend looked at me and said "did that just happen?" Sadly, it did.
Even though we left with a sour taste in our mouth, we still love the place and we'll be back. The food is that good. And I won't let one bad server spoil it for me. And yes, I emailed the owner and told him about it. He needs to know that that is a HUGE no-no.
Have you ever had a bad restaurant experience? One that made you email or call the manager/owner?
3 comments:
Yes, but luckily the manager came over and comped our entire brunch and apologized. That's what I call.real.service.
Yes, all too often. One of my least favourite questions 'do you need change with that'? Just bring me my change and let me decide what to leave you.
See, that's just rude service. That's a server who cares more about quantity than quality. I hated working with people like that when I was a waitress. I would rather take care of one table and get a quality tip, than try to turn, turn, turn and risk getting multiple low or zero tips.
What a jerk.
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